About Us
Indigo Herbs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Indigo Herbs of Glastonbury
Indigo House
Dyehouse Lane Trading Estate
Glastonbury
Somerset
BA6 9LZ
Phone: (0044) 01458 831447
Email: sales@indigo-herbs.co.uk
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Making A Purchase
could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard, and we process payment using Paypal and Nochex.
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Shipping And Handling
We aim to provide a speedy, no nonsense service and welcome any queries.
Our Policy is the postage charge is to cover the Postage & Packing.
We use Royal mail postage services. All UK deliveries sent out 1st Class Recorded.
This means we have proof that the item has arrived.
Royal Mail Special Delivery - We can only guarantee same day dispatch if order is received before 10.30am or same day dispatch is confirmed by telephone.
For overseas items are sent Royal Mail Airmail. There is no tracking number with this service.
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Delivery Schedule
We will normally send your order to you in less than 2 business days.
International orders are generally received in less than 14 days.
Royal Mail Special Delivery - We can only guarantee same day dispatch if order is received before 10.30am or same day dispatch is confirmed by telephone.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
We have no access to your card numbers.
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Guarantee
We guarantee your satisfaction. If you are not satisfied with your order, tell us why and we will sent a replacement product or arrange a refund.
We offer a Postage Guarantee to all sales, if an item is lost in the post (15 working day for the UK, and 20 working days for international) we will send a replacement.
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Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Returns & Refunds
We guarantee your satisfaction. If you are not satisfied with your order, tell us why and we will sent a replacement product or arrange a refund.
Under the Distance Selling Regulations, buyers have a period of seven working days from the date of delivery within which they can cancel the sale.
We will be happy to accept the return of unused products and return the sale price. All original postage and packing charges, will be paid for by the customer, and the return postage will also be there responsibility.
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