About Us
Indigo Herbs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Indigo Earth & Indigo Herbs
of Glastonbury
11, Manor house Rd
Glastonbury
Somerset
BA6 9DE
Phone: (0044) 01458 831447
Email: sales@indigo-herbs.co.uk
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Making A Purchase
could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard, and we process payment using Paypal and Nochex.
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Shipping And Handling
We aim to provide a speedy, no nonsense service and welcome any queries.
Our Policy is the postage charge is to cover the Postage & Packing.
We use Royal mail postage services. All UK deliveries sent out 1st Class Recorded.
This means we have proof that the item has arrived.
Heavy orders will be sent by the cheapest method, normally by Royal Mail Standard Parcels, which aim to deliver within three to five working days.
For overseas items are sent Royal Mail Airmail, we get a certificate of posting for proof that the goods have been sent. There is no tracking number with this service.
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Delivery Schedule
We will normally send your order to you in less than 2 business days.
International orders are generally received in less than 14 days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
We have no access to your card numbers.
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Guarantee
We guarantee your satisfaction. If you are not satisfied with your order, tell us why and we will sent a replacement product or arrange a refund.
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Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
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Returns Policy
Returns & Refunds
We guarantee your satisfaction. If you are not satisfied with your order, tell us why and we will sent a replacement product or arrange a refund.
Under the Distance Selling Regulations, buyers have a period of seven working days from the date of delivery within which they can cancel the sale.
We will be happy to accept the return of unused products and return the sale price. All original postage and packing charges, will be paid for by the customer, and the return postage will also be there responsibility.
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For legal reasons we have removed all of the herbal information regarding any medicinal properties from the product pages of this web site.
We are developing an information and research area within this website regarding the traditional use of plants, which shares some of the common and traditaional use of herbs with the public and is not or can not be viewed as, connected to the herbs that we supply, and is shared with the pubilic as an information resource, and NOT claims about products.
All the herbal products we sell are classed as food (rather than licensed medicines) and are considered safe. We advise you use herbs in moderation and watch for allergic reactions. This website is not intended to diagnose, treat, cure or prevent any illness or disease. All of the information on this website has been researched from the internet, books, articles and studies and/or our suppliers. We recommend that before taking a new herb that you research it yourself thoroughly and consult a herbal practitioner. The statements on the website have not been evaluated and should not be considered as medical advice. If you have a health problem, or you are taking any medication, or you are pregnant, breast feeding or concerned in any way then it is wise to consult a medical doctor and herbal practitioner before taking any herbs or Superfoods. |
