Something wrong? Let us fix it for you.

We are absolutely dedicated to making sure all our customers are delighted with our products and our services and we underwrite this commitment with a full money back guarantee.

If your package has not arrived, or it has arrived incomplete or with the wrong product, you can find out what to do about it on our where's my stuff? page.

If you have any other complaint about our products or services then we would like to hear from you so we can put things right and try and improve what we do as well. We have two levels of complaint depending on how serious you feel your issue is, informal complaints and formal complaints.

Informal Complaints

Most compaints can be dealt with via our informal complaints procedure. To do so you will need to either email us at sales@indigo-herbs.co.uk or call us on 01458 831 447, providing your name and contact details and a description of your complaint. If possible / appropriate, please include your order number and the batch number of the product which can be found by the best before date.

We will respond to your complaint as soon as we can with our best reponse.

Formal Complaints

If you feel that you would like to make a formal complaint, please write us a letter outlining the issues and if appropriate, include your order number and the batch number of the product which can be found by the best before date.

We will acknowledge receipt of your letter and ensure that the matter is looked into as soon as possible

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any resolutions implemented with the minimum of delay.

Formal complaints should be addressed as follows;

Indigo Herbs
11 Manor House Road
Glastonbury
BA6 9DS