Indigo Herbs Customer Service

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Here at Indigo Herbs we are dedicated to excellent customer service throughout the purchasing process and beyond. The customer is the most important part of Indigo Herbs and we aim to make the experience as fulfilling and easy as possible

Whether you're buying superfood powders, whole foods or herbal ingredients we will do our utmost to provide a service which matches the high quality of our products with as little delay as possible in getting your purchases to their destination.

The Customer Service Team at Indigo Herbs are dedicated to Gold Star Customer Service, and can be contacted during office hours from 9:30am – 5:30pm Monday – Friday.
Contact Us

Placing an order

When you have decided to purchase a products you can simply add the item to the cart and this will take you through to a list of your product/s in the cart. Here you can amend the amount of units and clear the cart. Then you proceed to checkout, where you can log in to your account if you have already registered, register or check out as a guest.

If you proceed as a guest you will be required to give your details, including delivery address if this is different to the billing address. When you proceed you will then be given the opportunity to choose your delivery method, standard or express, and then your method of payment. Then you place your order. At Indigo Herbs we make every effort to ensure we protect your personal information, please see our privacy policy  for more details.

When you have placed your order, and providing your payment goes through you will receive an email from us confirming we have received the order. You will then receive a second email from us when the order has been dispatched. If an error input is made during the checkout process please contact us by phone or email and we will guide you through and amend any issues such as items purchased, number of units, wrong delivery address, etc.

We accept all major credit and debit cards: Visa, Visa Debit, Visa Electron, Master Card, Maestro, American express, Diners Club, ELV, JCB, Laser and Paypal. (When purchasing from abroad, the checkout system will automatically convert your local currency to GBP.)

Credit Card Security
When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We have no access to your card numbers, and we do not hold your card details. This means you will need to have you card handy when you are shopping.

Shipping and handling

When you have made your purchase the Indigo team will endeavour to dispatch your goods as quickly as possible. In most cases we aim to dispatch your order on the day we receive it or the next working day. This does not include Saturday, Sunday or Bank Holidays. We also give the option for UK/local customers to collect purchased website orders from our Glastonbury office. The service providers we use are Royal Mail and DPD Local courier, it is within our discretion to select the best service for your parcel. Our delivery options are:

United Kingdom:


Standard Delivery

Express Delivery

Time To Dispatch

Dispatch next working day
(current pandemic now causing small delay)

Dispatch Same Working Day (when ordered before 12noon)
(current pandemic now causing small delay)

Time to Delivery

3 - 5 days Delivery

Not Guaranteed

(could take up to 15 days)

Next Day Delivery Guaranteed

(Signed for)


Orders over £45

Free Shipping

Orders over £100

Free Shipping


Available to all postcodes in UK

Not available for Highlands & Islands & NI



Text/email service



Fully tracked & Traced

We can deliver your goods by road and prices and delivery times can be given upon request.

For more information and prices for all countries, please see our Postage Rates page

Shipping & Delivery

Delivery Schedule

We aim to dispatch your order to you within 1 business day. (We do not open on Saturday, Sunday, Bank Holidays or between Christmas & New Year). In a small number of cases there might be a delay in delivering your item(s) if we are waiting for a bulk order to arrive at the warehouse. After 2 days your item will be put on back order, then you will be notified by email.


Back Orders

If your item is temporarily out of stock we will place your purchase on Back Order.  This may mean that part of your order has been posted and the out of stock item will be sent later. You will be emailed details of a time frame in which the Back Ordered items will be dispatched. If you receive a notification that an item has been Back Ordered then you will always have the option to cancel the Back ordered items if you wish. You will not be charged extra postage for the dispatch of Back Ordered items.


We work hard to guarantee all customers are completely satisfied with their purchase.
If you are not satisfied with your order, please contact us and we'll do our best to rectify the problem to the best of our ability. Please see our Satisfaction Guaranteed page for more details.
We offer a Postage Guarantee on all sales. If an item is lost in the post (15 working days for the UK, and 20 working days for international orders) we will send a replacement immediately. We politely ask that the customer waits for this time to pass as in most cases the parcel will arrive late.

Returns Policy - Returns & Refunds

If you wish to cancel your purchase under the Distance Selling Regulations, customers legally have a period of seven working days from the date of delivery within which they can cancel the sale. However at Indigo Herbs we extend that to 30 days. This means you can return your purchased goods to us within 30 days of the date of delivery and cancel the sale and receive a refund. Please return the unopened products, with a note of your order no and reason for cancellation. When we receive the returned goods we will refund you the customer the sale price of the purchase.

All original postage and packing charges, are paid for by the customer, and the return postage is also the responsibility of the customer. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective, in which case the cost of returning goods are the responsibility of Indigo Herbs. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance

In order to return the item, package it up & enclose details of the purchase:
Your Order no
List of goods to return
Reason for Return
Your Name, Your Address, Your Contact Details.

For our postal address please visit the Contact Us page. 

Yours The Customer Service Team