Indigo Herbs Customer Service

Here at Indigo Herbs we are dedicated to excellent customer service throughout the purchasing process and beyond. The customer is the most important part of Indigo Herbs and we aim to make the experience as fulfilling and easy as possible

Whether you're buying superfood powders, whole foods or herbal ingredients we will do our utmost to provide a service which matches the high quality of our products with as little delay as possible in getting your purchases to their destination.

The Customer Service Team at Indigo Herbs are dedicated to Gold Star Customer Service, and can be contacted during office hours from 9:30am – 5:30pm Monday – Friday.
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Placing an order

When you have decided to purchase a products you can simply add the item to the cart and this will take you through to a list of your product/s in the cart. Here you can amend the amount of units and clear the cart. Then you proceed to checkout, where you can log in to your account if you have already registered, register or check out as a guest.

If you proceed as a guest you will be required to give your details, including delivery address if this is different to the billing address. When you proceed you will then be given the opportunity to choose your delivery method, standard or express, and then your method of payment. Then you place your order. At Indigo Herbs we make every effort to ensure we protect your personal information, please see our privacy policy for more details.

When you have placed your order, and providing your payment goes through you will receive an email from us confirming we have received the order. You will then receive a second email from us when the order has been dispatched. If an error input is made during the checkout process please contact us by phone or email and we will guide you through and amend any issues such as items purchased, number of units, wrong delivery address, etc.

Payment

We accept all major credit and debit cards: Visa, Visa Debit, Visa Electron, Master Card, Maestro, American express, Diners Club, ELV, JCB, Laser and Paypal. (When purchasing from abroad, the checkout system will automatically convert your local currency to GBP.)

Credit Card Security

When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We have no access to your card numbers, and we do not hold your card details. This means you will need to have you card handy when you are shopping.

Delivery Schedule

We aim to dispatch your order to you within 1 business day. (We do not open on Saturday, Sunday, Bank Holidays or between Christmas & New Year). In a small number of cases there might be a delay in delivering your item(s) if we are waiting for a bulk order to arrive at the warehouse. After 2 days your item will be put on back order, then you will be notified by email.

Back Orders

If your item is temporarily out of stock we will place your purchase on Back Order. This may mean that part of your order has been posted and the out of stock item will be sent later. You will be emailed details of a time frame in which the Back Ordered items will be dispatched. If you receive a notification that an item has been Back Ordered then you will always have the option to cancel the Back ordered items if you wish. You will not be charged extra postage for the dispatch of Back Ordered items.