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      • Natural Health Guide
      • Natural Health Guide Home
        • Herbs & Superfood Reference A-Z
          • By Common Name
          • a b c d e f g h i j k l m n o p q r s t v w x y z
            • Acai Berry
            • Activated Charcoal
            • Agar Agar
            • Agaricus
            • Agave
            • Agnus castus
            • Agrimony
            • Alfalfa
            • Almond
            • Aloe Vera
            • Amaranth
            • Amla
            • Andrographis paniculata
            • Antrodia
            • Apple
            • Apricot
            • Argan
            • Arjuna
            • Arnica
            • Aronia Berries
            • Artichoke
            • Ashoka
            • Ashwagandha
            • Astragalus
            • Avena sativa
            • Avocado
            • Bala
            • Banana
            • Baobab
            • Barberry
            • Barley Grass
            • Basil
            • Beans
            • Bearberry
            • Bee Pollen
            • Beetroot
            • Benzoin
            • Bergamot
            • Bilberry
            • Black Cohosh
            • Black Haw
            • Black Pepper
            • Black Storax
            • Black Walnut
            • Bladderwrack
            • Blessed Thistle
            • Blueberry
            • Boneset
            • Borage / Starflower
            • Brahmi
            • Brazil Nut
            • Broccoli
            • Buchu
            • Buckwheat
            • Bulgur Wheat
            • Burdock Root
            • Butterbur
            • Cacao
            • Camu Camu
            • Cardamom
            • Carob
            • Cascara Sagrada
            • Cashew Nut
            • Catnip
            • Cat's Claw
            • Catuaba
            • Cayenne
            • C60 - Carbon 60
            • Cedarwood
            • Celery Seed
            • Centaury
            • Chaga Mushroom
            • Chamomile
            • Chia Seed
            • Chickpea
            • Chickweed
            • Chlorella
            • Chuchuhuasi
            • Cinnamon
            • Citronella
            • Clary Sage
            • Clavohuasca
            • Cleavers
            • Cloves
            • Coconut
            • Cola Nut
            • Coltsfoot
            • Comfrey
            • Copal
            • Cordyceps
            • Coriander
            • Corn Silk
            • Couch Grass
            • Cramp Bark
            • Crystal Deodorant Stone
            • Damiana
            • Dandelion
            • Devil's Claw
            • Dong Quai
            • Dragon's Blood
            • Dulse
            • Echinacea
            • Einkorn
            • Elderberry / Elderflower
            • Elecampane
            • Elemi
            • Eucalyptus
            • Evening Primrose
            • Eyebright
            • Fennel
            • Fenugreek
            • Feverfew
            • Flaxseed
            • Fo-Ti
            • Frankincense
            • Freekeh
            • Gentian
            • Geranium
            • Ginger
            • Ginkgo Biloba
            • Goji Berry
            • Goldenrod
            • Goldenseal
            • Gotu Kola
            • Grapefruit
            • Grapeseed
            • Greek Jasmine
            • Greek Rose
            • Green Tea
            • Guarana
            • Guayusa
            • Guduchi
            • Guggul
            • Gutweed Seaweed
            • Gymnema
            • Gynostemma
            • Hawthorn Berries
            • Hemp
            • Hibiscus
            • Honey Mushroom
            • Hoodia Gordonii
            • Horny Goat Weed
            • Horsetail
            • Hyssop
            • Icelandic Moss
            • Irish Moss
            • Jasmine
            • Jojoba
            • Juniper Berry
            • Kelp
            • Korean Ginseng
            • Lady's Mantle
            • Lavender
            • Lemon
            • Lemon Balm
            • Lemongrass
            • Lemon verbena
            • Lentils
            • Lime Flower
            • Lion's Mane Mushroom
            • Liquorice
            • Lucuma
            • Lupine
            • Maca
            • Macadamia
            • Maitake Mushroom
            • Mandarin
            • Manjistha
            • Maple Syrup
            • Marigold
            • Marjoram
            • Marshmallow
            • Meadowsweet
            • Mesima Mushroom
            • Milk Thistle
            • Millet
            • Mistletoe
            • Moringa
            • Motherwort
            • MSM Powder
            • Mucuna pruriens
            • Mugwort
            • Muira Puama
            • Mullein
            • Mung Beans
            • Myrrh
            • Myrtle
            • Neem
            • Neroli
            • Nettle
            • Noni
            • Oat Grass
            • Olive
            • Opoponax
            • Oyster Mushroom
            • Palo Santo
            • Papaya / Papaya Seed
            • Passion Flower
            • Pata de Vaca
            • Patchouli
            • Pau D'Arco
            • Pea
            • Peach Kernel
            • Peanut
            • Pepper Dulse
            • Peppermint
            • Pine
            • Pistachio
            • Plantain
            • Pomegranate
            • Popping Corn
            • Prunes
            • Psyllium
            • Pumpkin Seed
            • Purple Corn
            • Quebra Pedra
            • Quinoa
            • Raspberry
            • Red Clover
            • Rehmannia
            • Reishi Mushroom
            • Rhodiola rosea
            • Rice
            • Rooibos
            • Rose
            • Rosehip
            • Rosemary
            • Safflower
            • Sage
            • Salt
            • Sandalwood
            • Sandarac
            • Sargassum Seaweed
            • Sarsaparilla
            • Sassafras
            • Saw Palmetto
            • Schisandra
            • Sea Buckthorn
            • Sea Lettuce
            • Sea Spaghetti
            • Senna
            • Shatavari
            • Shea
            • Shiitake
            • Shilajit
            • Siberian Ginseng
            • Skullcap
            • Slippery Elm
            • Snow Fungus
            • Soursop / Graviola
            • Spinach
            • Spirulina
            • Stevia
            • St John's Wort
            • Suma root
            • Sunflower Seeds
            • Sweet Violet
            • Tayuya
            • Tea Tree
            • Teff
            • Thyme
            • Tongkat Ali
            • Tribulus terrestris
            • Triphala
            • Tulsi
            • Turkey Tail Mushroom
            • Turmeric
            • Valerian
            • Vanilla
            • Vervain
            • Vetivert
            • Wakame
            • Walnut
            • Watermelon
            • Wheatgerm
            • Wheatgrass
            • White Mulberry
            • White Sage
            • White Willow Bark
            • Wild Cherry
            • Wild Lettuce
            • Wild Yam
            • Witch Hazel
            • Wood Ear Mushroom
            • Wormwood
            • Xylitol
            • Yacon
            • Yarrow
            • Yellow Dock
            • Yerba Mate
            • Ylang Ylang
            • Zhu Ling Mushroom
          • By Latin Name
          • a b c d e f g h i j l m n o p r s t u v w x z
            • Achillea millefolium
            • Actaea Racemosa
            • Adansonia digitata
            • Agaricus blazei
            • Agathosma betulina
            • Agave tequilana
            • Agrimonia eupatoria
            • Alchemilla vulgaris
            • Aloe Barbadensis Miller
            • Aloysia citrodora
            • Althaea afficinalis
            • Amaranthus
            • Andrographis paniculata
            • Andropogon Zizanioides
            • Angelica sinensis
            • Annona muricata
            • Apium graveolens
            • Arachis hypogaea
            • Arctium lappa
            • Argania
            • Armillaria mellea
            • Arnica Montana
            • Aronia melanocarpa
            • Artemisia absinthum
            • Artemisia Vulgaris
            • Arthrospira platensis, and Arthrospira maxima
            • Aspalathus linearis
            • Asparagus racemosus
            • Asphaltum punjabianum
            • Astragalus membranaceus
            • Auricularia auricula-judae
            • Avena Sativa
            • Azhadiracta indica
            • Bacopa monniera
            • Berberis vulgaris
            • Bertholletia excelsa
            • Beta vulgaris
            • Borago officinalis
            • Boswellia
            • Brassica oleracea
            • Bursera graveolens
            • Calendula officinalis
            • Camellia sinensis
            • Cananga odorata
            • Canarium luzonicum
            • Cannabis Sativa
            • Capsicum annuum
            • Carica papaya
            • Carthamus tinctorius
            • Cayaponia tayuya
            • Centaurium erythraea
            • Ceratonia siliqua
            • Cetraria islandica
            • Chenopodium Quinoa
            • Chlorella vulgaris
            • Chondrus crispus
            • Cicer Arietinum
            • Cinnamon zeylanicum
            • Citrullus lanatus
            • Citrus aurantium
            • Citrus bergamia
            • Citrus Limonum
            • Citrus Nobilis
            • Citrus paradisi
            • Cnicus benedictus
            • Cocos nucifera
            • Cola nitida
            • Commiphora myrrha
            • Commiphora wightii
            • Cordyceps sinensis
            • Coriandrum sativum
            • Crataegus laevigata
            • Cucurbita pepo
            • Curcuma longa
            • Cyanococcus
            • Cymbopogon flexuosus
            • Cymbopogon nardus
            • Cynara scolymus
            • Daemomorops draco
            • Dioscorea villosa
            • Echinacea Purpurea
            • Elettaria cardamomum
            • Eleutherococcus Senticosus
            • Elymus Repens
            • Emblica officinalis, Terminalia bellirica, Terminalia chebula
            • Epimedium sagittatum
            • Equisetum arvense
            • Eragrostis tef
            • Erythroxylum catuaba
            • Eucalyptus globulus
            • Eupatorium perfoliatum
            • Euphrasia
            • Eurycoma longifolia
            • Euterpe oleracea
            • Fagopyrum Esculentum
            • Filipendula ulmaria
            • Foeniculum vulgare
            • Fucus vesiculosus
            • Galium aparine
            • Ganoderma lucidum
            • Gentiana
            • Ginkgo biloba, Salisburia adiantifolia, Salisburia macrophylla
            • Glycyrrhiza glabra
            • Gracilaria
            • Gymnema sylvestre
            • Gynostemma pentaphyllum
            • Hamamelis virginiana
            • Harpagophytum procumbens
            • Helianthus annuus
            • Hericium erinaceus
            • Hibiscus sabdariffa
            • Himanthalia elongata
            • Hippophae rhamnoides
            • Hoodia Gordonii
            • Hordeum vulgare L
            • Hydrastis canadensis
            • Hydrocotyle asiatica
            • Hypericum perforatum
            • Hyssopus officinalis
            • Ilex guayusa
            • Ilex paraguariensis
            • Inonotus obliquus
            • Inula helenium
            • Jasminum
            • Juglans nigra
            • Juglans Regia
            • Juniperus communis
            • Juniperus virginiana
            • Lactuca virosa
            • Laminara digitata
            • Lavandula angustifolia
            • Lentinula edodes
            • Leonurus cardiaca
            • Lepidium meyenii
            • Linum Usitatissimum
            • Liquidambar orientalis
            • Lupinus
            • Lycium barbarum
            • Macadamia integrifolia
            • Malus domestica
            • Matricaria Chamomilla
            • Maytenus laevis
            • Medicago Sativa
            • Melaleuca alternifolia
            • Melissa officinalis
            • Mentha × piperita
            • Morinda citrifolia
            • Moringa oleifera
            • Morus alba
            • Musa
            • Mycaria dubia
            • Myrtus Communis
            • Nepeta cataria
            • Ocimum basilicum
            • Ocimum tenuiflorum
            • Oenothera biennis
            • Origanum marjorana
            • Oryza sativa
            • Osmundea pinnatifida
            • Palmaria palmata
            • Panax Ginseng
            • Panicum miliaceum
            • Passiflora incarnate
            • Paullinia Cupana
            • Pelargonium graveolens
            • Persea americana
            • Petasites
            • Phaseolus
            • Phellinus Linteus
            • Phyllanthus emblica
            • Phyllanthus niruri
            • Pinus sylvestris
            • Piper nigrum
            • Pistacia vera
            • Pisum sativum L.
            • Plantago major
            • Plantago ovata
            • Pleurotus ostreatus
            • Pogostemon cablin
            • Polygonum multiflorum
            • Polyporus umbellatus
            • Pouteria Lucuma
            • Prunis dulcis
            • Prunus armeniaca
            • Prunus Domestica
            • Prunus persica
            • Prunus serotina
            • Ptychopetalum
            • Rehmannia glutinosa
            • Rhamnus purshiana
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    Eccomerce Customer Service & Fulfilment Supervisor

    Indigo Herbs is a well-established and fast-growing manufacturer and online retailer of natural health & nutrition products. We currently sell both nationally and internationally to retail and trade customers. We manufacture products onsite under our own brand and sell guest brands, offering over 2000 product lines

    Indigo Herbs’ mission is to make quality natural health & nutrition a choice that is available and affordable to everyone so that as many people as possible can take responsibility for their own health & nutrition, fulfil their greatest potential and collectively we can be the best we can.

    Opportunity details

    Contract type: Permanent

    Interviews: To be confirmed

    Start date: ASAP

    Hours: Full time (37.5 hours per week) (Shifts will include Monday to Saturday between 9 and 5.30 over 5 shifts) | Job sharing will be considered

    Salary: £23,344 to £26,696

    Location: Glastonbury

    The Role

    As a supervisor at Indigo Herbs, you help ensure the success of delivering Indigo Herbs’ mission and you are an integral part in implementing and delivering the goals and objectives of the organisation.

    You will be reporting to the management team and supervising two small teams. This is a hands-on role in a busy always changing environment where you will be working alongside our fulfilment operatives picking, packing and dispatching orders as well as our customer service operatives.

    Within this role you are responsible for ensuring we deliver perfect orders to customers on time and gold standard customer service.

    Responsibilities

    • Your responsibilities will include but not be limited to:
    • Have a clear understanding of the company’s vision, mission, and strategy.
    • Oversee the smooth day-to-day running of Customer Service and Fulfilment teams.
    • Understand and oversee all Customer Service and Fulfilment processes.
    • Provide effective leadership and maintain positive culture within your teams.
    • Motivating, organising, directing and encouraging the team to ensure targets are met.
    • Take ownership and accountability for all issues as they arise within your work area.
    • Promote a continuous improvement culture amongst all staff.
    • Plan the work rotas and deploy available staff appropriately.
    • Ensure all deliveries are received, checked and booked correctly.
    • Resolve any incoming goods issues with the purchasing team and suppliers.
    • Safeguard good stock management and housekeeping standards.
    • Attend meetings as required.
    • Ensure that gold standard customer service is achieved, and our customer service and fulfilment promises are fulfilled.
    • Ensure emails and phone calls are responded to on time and to the correct standards.
    • Assist with development and implementation of policies and processes.
    • Oversee and resolve any problem orders or customers whose situation requires a supervisory approach and resolution.
    • Work some shifts in the customer service & fulfilment teams.
    • Organising & overseeing training of customer service & fulfilment staff.
    • Investigating and solving customer service complaints.
    • Provide & oversee communication between your teams.
    • Troubleshooting any technical issues with any systems within the department and overseeing escalation to tech or other departments in the business.
    • Additional duties as required.

    The Sucessful Candidate

    The successful candidate will

    • Want to contribute to the success of the company and be willing to go the extra mile in order to do so.
    • Have a passion for our products and providing an exceptional service for our customers.
    • Enjoy thinking on their feet, adapting to the exciting changes working for a growing company can bring
    • Have great communication skills (writing, speaking and listening).
    • Have excellent delegation and teamwork skills and experience working at a supervisory level
    • Have the ability to stay calm and positive in all situations.
    • Be able to work well under pressure and prioritise workloads.
    • Have excellent computer skills and the ability to quickly learn how to use new systems.
    • Be able to support a team troubleshooting basic computer & IT issues.
    • Have good numerical skills.
    • Have excellent attention to detail.
    • Manage their own time effectively.
    • Have stock / inventory management experience.
    • Have awareness of relevant regulatory, GDP, security, GDPR and H&S requirements.
    • Feel comfortable evaluating staff performance and providing feedback
    • Thrive in a multi-tasking environment keeping well organised and good humoured regardless of the demands.

    The Application Process

    To apply, fill in this online application form.

    Shortlisted candidates will be contacted by email and those selected for interview will be invited to meet us at our Glastonbury headquarters.  We regret we cannot respond to all applications.

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    Trustpilot logo 5.00 out of 5 stars
    4.90 TRUSTSCORE
    |
    18806 REVIEWS
    sarah scott
    05/07/2022
    5 out of 5 stars
    Fast efficient and good quality products
    Fast efficient and good quality products
    Read more...
    Natalie Allwood
    05/07/2022
    5 out of 5 stars
    What I love about Indigo Herbs is…
    What I love about Indigo Herbs is you can buy your adaptogens in a variety of quantities, which make them accessible to all. Great quality products, swift delivery and very powerful supplements… very happy doing business with you. Kind regards Natalie
    Read more...
    Sarah
    05/07/2022
    5 out of 5 stars
    Indigo Herbs - wonderful!
    Indigo Herbs are always very efficient to deal with. I also love that they have a diverse range of holistic products.
    Read more...
    Kim Davies
    05/07/2022
    5 out of 5 stars
    A good experience all round......
    Rapid delivery of a high quality product. Excellent service. Thank you.
    Read more...
    Christian Neumann
    05/07/2022
    5 out of 5 stars
    Great- in these testing times- to have…
    Great- in these testing times- to have a reliable and trustworthy company selling quality products at a reasonable price
    Read more...
    Verne Bates
    05/07/2022
    5 out of 5 stars
    Excellent service as before
    Excellent service as before , & excellent product.
    Read more...

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    +44 1458 831 447
    Opening Hours
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    Meristem House, Wells Road
    Glastonbury
    BA6 9AG, England

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