Where's my Indigo Herbs parcel?

Indigo Herbs endeavours to make sure all orders are dispatched correctly and promptly; however occasionally problems do occur. This page lists various complications that sometimes materialise with postal orders. In the event that one of these mishaps does take place, or for any details regarding your purchase, the Indigo team will be able to help you to discover the status and location of your order.

Pandemic Update

We are currently experiencing unprecedented demand and are unable to promise our normal amazing same day despatch service. However, rest assured that we are working as hard as we can to get all orders out as soon as possible. Your items may be a day or so later than usual, but they will be with you as fast as we can get them to you. Thanks for your patience.

Delayed packages:

UK Royal Mail 1st Class

If your package hasn't yet arrived don't panic. The service that the Royal Mail provide is usually excellent and as a general rule orders arrive within 2 working days from the dispatch date. Due to delays beyond our control the delivery time can sometimes be extended beyond this 2 day period. If your package has yet to arrive within 15 working days then please contact out Customer Services team from the Contact Us page.

UK Expedited Services

If you elected to use one of our tracked 'next day' services, and your package has yet to arrive, then please contact Customer Services immediately via the Contact Us page. The Indigo customer services team will then determine the exact location of your package using the individual tracking number.

European and Global Deliveries

Whether you selected Royal Mail 1st Class Airmail or a Courier Service, and your purchase hasn't arrived within 20 working days, then please contact Customer services from the Contact Us page.

Receiving the wrong items or items are missing:

When receiving your package you discover that you have been sent the wrong item(s) in error, or there is an absence of a particular item, then we will try our best to rectify the situation immediately. All purchases made at Indigo Herbs are under our 100% customer satisfaction guarantee. Our dispatch team tries very hard to get the right orders sent to the right people. Mistakes are infrequent but do happen on occasion. Please except our apologies if you find there is something missing or the wrong item has been dispatched to you. Please get in touch with Customer Services from the Contact Us page.